Last year in December I bought myself a nice new shiny laptop. Asus laptop; it was fantastic. Nvidia graphics card and loads of memory and was just about in time to make sure it still had windows xp, before the launch of Vista.

All has been working fantastic for the past 11 months, until this morning. I went to power my laptop up and noticed that the battery was only showing, even though I had it plugged in to the mains. On closer inspection I noticed that the power cable was not actually connecting in to the back of the laptop.

Without hesitation, I powered down to save on battery power and plugged in my other laptop. I got the number for laptopsdirect.co.uk and called their customer services number, who advised me to call Asus. Midday on a Saturday and their call centre wasn’t open. The message said I could go online and send them a message. Logging on to the support site for asus, I found my way to the support pages and was able to send them all the details of my fault and also what I had done to check the problem.

Within a few hours of sending off my problem I was sent a reply; telling me to fill in a form and request a returns number. I have now filled in the return and am waiting for a reply. Once I have a returns number I can then arrange collection and have the laptop sent off for repair. I just hope they repair it and I don’t get charged with it. I will update this as I hear more.

Update
The laptop isn’t covered by waranty repair. So looks like I will have to see if it is covered on my contents insurance. I have accidental cover, so should all be covered and have to pay £50 excess.